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Terms of Service

Last Updated: November 11, 2026

1. Introduction & Acceptance

Welcome to BM2 Sipware (sipware.bm2group.in), an e-commerce brand operating under BM2 Group (bm2group.in). These Terms of Service ("Terms") govern your access to and use of our website, product catalog, customer portal, and order fulfillment services (collectively, the "Services").

By browsing our website, registering an account, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our website or placing orders.

2. Brand Ecosystem & Operations

BM2 Sipware operates proudly under the BM2 Group umbrella, guided by our core philosophy to Think Beyond Business.

Our physical sipware products (including ceramic mugs and drinkware) feature original vector illustrations and artwork. Production, printing, and physical fulfillment are executed in partnership with print-on-demand fulfillment providers, including Quikink, to deliver freshly printed, small-batch products with zero inventory waste.

3. Eligibility & Account Responsibilities

A. Age & Legal Capacity

  • You must be at least 18 years of age to create an account or purchase products independently.
  • Individuals between the ages of 13 and 17 may only use our Services under the direct supervision and consent of a parent or legal guardian who agrees to be bound by these Terms.
  • Children under the age of 13 are not permitted to use our website or submit personal information.

B. Account Security

When creating an account, you agree to provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account credentials and password. You agree to notify BM2 Sipware immediately of any unauthorized use or security breach involving your account.

4. Product Descriptions, Printing & Color Disclaimer

A. Custom Print-on-Demand Process

Each product is printed on demand after an order is placed. While we make every effort to display colors, design placements, and product details with high accuracy:

  • Slight variations in color shade, print saturation, or visual alignment may occur due to screen display settings and the physical sublimation process on curved ceramic surfaces.
  • Product capacity sizes (e.g., standard 11 oz / 325 ml and 25 oz / 750 ml) are approximate standard manufacturing dimensions.

B. Quality & Safety Guarantee

All designs are pre-tested on real ceramic surfaces prior to public release to ensure microwave and dishwasher durability under normal usage conditions.

5. Pricing, Taxes & Payment Terms

  • Pricing: All prices listed on sipware.bm2group.in are displayed in Indian Rupees (INR) and are inclusive or exclusive of applicable Goods and Services Tax (GST) as specified during checkout.
  • Price Modifications: BM2 Sipware reserves the right to update product pricing, shipping fees, or promotional discounts at any time without prior notice.
  • Payment Processing: Full payment must be completed at the time of order placement. We accept standard payment methods including UPI, Credit/Debit Cards, Net Banking, and digital wallets via secure, RBI-compliant payment gateways. Orders will not enter production until payment is confirmed.

6. Shipping & Delivery Policy

  • Fulfillment Time: Standard print-on-demand production and quality inspection typically take 1 to 5 business days prior to dispatch.
  • Domestic Delivery: Physical deliveries across India are handled via courier partners and India Post. Estimated delivery times range between 2 to 9 business days after dispatch depending on the destination pin code.
  • Delivery Delays & Address Accuracy: BM2 Sipware is not responsible for shipping delays caused by incorrect delivery addresses provided at checkout, weather events, natural disasters, or unexpected logistics carrier disruptions.
  • Re-shipment Fees: If a package is returned to us due to an incorrect address or uncollected delivery attempt, the buyer will be responsible for the cost of re-shipping the order.

7. Cancellations, Returns & Refunds

A. Order Cancellations

Because our items are printed on demand immediately upon order confirmation, orders cannot be canceled or modified once production has begun.

B. Return & Replacement Policy

Due to the custom nature of print-on-demand ceramics, we do not accept returns or exchanges for change of mind or incorrect size selection.

C. Defective or Damaged Shipments

If your order arrives broken, physically damaged during transit, or exhibits a clear manufacturing print defect:

  1. Contact our support team within 7 days of delivery at amitmatth121@gmail.com.
  2. Provide your order number, clear photographs, and an unboxing video showing the shipping label and the damaged/defective item.
  3. Upon verification, BM2 Sipware will issue a replacement at no additional charge or process a store credit/refund.

8. Intellectual Property Rights

All original artwork, illustrations, graphics, logos, website designs, text, and media published on sipware.bm2group.in are the exclusive intellectual property of BM2 Group (bm2group.in) / BM2 Sipware.

You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content or designs from our store without explicit prior written authorization from BM2 Group.

9. Prohibited Conduct

When using our website and services, you agree not to:

  • Violate any applicable local, national, or international laws or regulations.
  • Attempt to gain unauthorized access to our website servers, user databases, or connected systems.
  • Use automated scrapers, bots, or data-gathering tools on our platform.
  • Submit false, misleading, or fraudulent contact and payment details.

10. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

  • BM2 Sipware and BM2 Group provide all products and services on an "as is" and "as available" basis without express or implied warranties of any kind beyond our standard defect replacement commitment.
  • In no event shall BM2 Sipware, BM2 Group, its founder, or affiliates be liable for any indirect, incidental, special, or consequential damages resulting from your use of the website or purchased products.
  • BM2 Sipware's total liability for any claim arising out of an order shall not exceed the total amount paid by you for that specific order.

11. Indemnification

You agree to defend, indemnify, and hold harmless BM2 Sipware, BM2 Group, its team, and operating partners from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your violation of these Terms or misuse of our website.

12. Governing Law & Dispute Resolution

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of India.
  • Jurisdiction: Any legal action, dispute, or proceeding arising out of or relating to these Terms or your use of BM2 Sipware shall be subject to the exclusive jurisdiction of the competent courts in Haryana, India.